Change management (ITSM)

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Typical steps on a IT change management[edit]

  • Change planning
  • Change approval
  • Change implementation
  • Change closure

Best practices for a successful change management process[edit]

Change planning[edit]

  • Write down all steps of you change, including date, description and executor and roll back procedure in case of failure
  • Review your plan with all stakeholders
  • Notify and obtain customer approval on advance
  • Assess impact on the service/business (Change Impact Analysis (CIA))
  • Choose the right time according to service to execute you change

Change approval[edit]

Change implementation[edit]

  • Verify always your backups before starting and take a new backup before starting
  • Verify your services are up and running and there is no alerts in the monitoring systems
  • Follow the plan

Change closure[edit]

  • Verify always in your monitoring tool all your services are up and running. If a specific functionality of your stack is not properly monitored prepare some test to verify service.
  • Notify stakeholders of change outcome, include any deviation and some verification that the service is working properly

Related terms[edit]

See also[edit]